General Settings

The General tab contains foundational settings that control how the lens configurator behaves across your entire store, how customers contact you about prescriptions, and how you communicate with your optical lab.

Configurator Settings

These settings control the basic behavior and display format of prices throughout the configurator.

Currency Symbol

The symbol displayed before all prices in the configurator (e.g., £, $, €). This setting is independent of WooCommerce’s currency settings and only affects the SpecCart configurator interface.

• Default: £
• Maximum length: 5 characters
• Example: $, €, CHF, kr

Tip

If your store uses a different currency symbol than the WooCommerce default, or you want to display prices differently in the configurator, customize this field.

Decimal Places

Number of decimal places displayed for all prices in the configurator.

Options:

• 0 — Displays whole numbers only (e.g., £50)
• 1 — Displays one decimal place (e.g., £50.0)
• 2 — Displays two decimal places (e.g., £50.00) — Default

Note

This affects visual display only. All pricing calculations are performed using full precision regardless of this setting.

Enable by Default

When enabled, the lens configurator will be automatically available on all products. When disabled, you must manually enable the configurator for each product in the Product Data > SpecCart tab.

• Default: Enabled
• Can be overridden: Yes, on individual products

Typical use cases:

• Enabled — If most of your products are prescription lenses
• Disabled — If only a subset of your catalog supports custom lens configurations

Prescription Contact Information

This section defines the contact details shown to customers when they choose to send their prescription later (Step 4 of the configurator).

Email Address

The email address where customers should send their prescriptions if they choose the “Send prescription later” option.

• Format: Valid email address
• Displayed to customers: Yes, shown on the order confirmation page and in order emails
• Example: prescriptions@example.com

Recommendation

Use a dedicated email address or alias that routes to your prescription handling team. This makes it easier to filter and process prescription submissions.

Help Video

Display an optional “Watch video” button in the configurator’s bottom bar that opens a popup video player. Use this to provide visual guidance to customers as they configure their lenses.

Enable/Disable

Toggle the help video feature on or off. When enabled, two additional fields appear:

Button Text

The text displayed on the video button in the configurator.

• Default: Watch our helpful video
• Appears: In the bottom bar of the configurator on every step

Suggested variations:

• “Need help? Watch this video”
• “See how it works”
• “Watch our guide”

Video URL

The URL of the video to display when the button is clicked. Supports:

• YouTube — Standard watch URLs (e.g., https://www.youtube.com/watch?v=...)
• Vimeo — Standard URLs (e.g., https://vimeo.com/...)
• Direct video URLs — MP4, WebM, or other browser-compatible video formats

The video opens in a modal popup overlaid on the configurator.

Note

Make sure the video is publicly accessible and does not require authentication or region restrictions.

Lab Email Settings

These settings control how prescription PDFs are sent to your optical lab when orders are verified.

Lab Email Addresses

A list of email addresses that will receive prescription PDFs when sent to the lab. You can add multiple email addresses to ensure all relevant staff or lab locations are notified.

How to use:

1. Enter an email address in the input field
2. Click Add or press Enter
3. The email appears as a tag above the input field
4. To remove an email, click the X button on its tag

Tip

Add all lab contacts who need to receive prescriptions, including backup contacts for reliability.

Auto-send on Verify

When enabled, SpecCart automatically emails the lab as soon as an admin verifies a prescription from the Orders screen.

• Default: Disabled
• When to enable: If your workflow requires immediate lab notification upon verification
• When to disable: If you prefer to manually send lab emails or batch-process verified orders

Note

Even if auto-send is disabled, you can always manually send a prescription PDF to the lab from the order detail screen.

Email Subject

The subject line used when sending prescription PDFs to the lab. You can use the following dynamic placeholders:

Placeholder	Replaced with	Example
{order_number}	WooCommerce order number	#1234
{customer_name}	Customer’s full name	John Smith
{order_date}	Order date	2026-02-12

Default: Lab Order - {order_number}

Example subjects:

• New Rx Order: {order_number} - {customer_name}
• Prescription Ready for Lab - {order_number}
• Lab Processing Required - Order {order_number} - {order_date}

Default Lab Notes

Optional notes that are automatically included in every lab order email. Use this for standard instructions that apply to all orders.

Typical uses:

• Shipping address or pickup location
• Default processing instructions (e.g., “Please prioritize high-index lenses”)
• Return policy or quality check reminders
• Lab contact person or reference number

Format: Multi-line text field

Tip

Keep these notes concise and only include information that applies to every order. Order-specific notes can be added manually from the order detail screen.

Saving Settings

The General tab has two save buttons:

1. Save Lab Settings — Saves only the Lab Email Settings section
2. Save Global Settings — Saves all other sections (Configurator Settings, Prescription Contact Info, Help Video)

Both buttons display a success or error message for 3 seconds after saving.

Why two save buttons?

Lab settings are stored separately to allow for more granular permission control in future releases. Always check which button you’re clicking based on what you’ve changed.